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Project Resources Dig deep and dive into your project. We’re here to help you every step of the way. REJUVENATION LIGHTING & HOUSE PARTS VISIT OUR STORES Portland, OR: 503.238.1900 Seattle, WA: 206.382.1901 Los Angeles, CA: 310.400.1872 Chicago, IL: 312.475.1237 Costa Mesa, CA: 714.241.1450 Berkeley, CA: 510.423.9309 Palo Alto, CA: 650.289.0012 Atlanta, GA: 404.872.6719 New York, NY: 212.488.3460 Houston, TX: 713.439.0426 Or come see our lighting at PIRCH in San Diego, CA. REFUNDS AND EXCHANGES We want you to be completely satisfied with your purchase. Most of our lighting is custom-made and non-returnable, so please ensure you’ve made the appropriate measurements and understand the installation needs before placing your order. See list below of our non-returnable items. THE PROJECT HANDBOOK F I N I S H & FA B R I C S WAT C H E S Our compilation of helpful ideas to refresh and renovate your home. Browse our guides for inspiration and tips for every space. Choose from our selection of 60+ fabrics and leathers to customize upholstered pieces. Request finish and fabric swatches on our website or by calling Customer Service at 888-401-1900. rejuvenation.com/project-handbook • Original Receipt: You must have the receipt to receive a return. Returns will be refunded in the original form of payment. • Delivery Fees: Delivery fees are not refundable and prior purchases are not eligible for price adjustments. • Cash & Check Refunds: Cash and check refunds over $100 will be issued as a company check and mailed to you (may take 14 business days). PRIORITY SERVICE We can build and ship your order within 5 business days for a fee of 25% of the purchase price. Contact us at 888-401-1900 for expedited shipping options and rates. S TO R E S D I S C O V E R M O R E AT R E J U V E N AT I O N . C O M • $199 flat rate shipping fee for eligible items totaling $1,499 and under • $299 flat rate shipping fee for eligible items totaling $2,999 and under • $399 flat rate shipping fee for eligible items totaling $3,000 and above Rejuvenation Inc.’s limited warranty covers defects in materials and workmanship in selected products that are sold to Rejuvenation Inc. customers. This warranty lasts for a period of two (2) years after the receipt of products from Rejuvenation Inc. Rejuvenation Inc. will repair or replace, at its option, the defective products.* PRODUCTION LEAD TIME Most of our customizable products are assembled to order at our Portland, Oregon factory and will be delivered to your door in 2-5 weeks. Our in-stock hardware, decor, and light fixtures can ship in 3-4 days. A few of our products ship directly from the supplier and can be subject to different lead times. See the product description on our website for more information. With ten locations across the USA, many of them inhabiting historic buildings, our stores offer a place to ask questions, explore our designs, and discover the right update for your home. • $99 flat rate shipping fee for eligible items totaling $1,499 and under • $199 flat rate shipping fee for eligible items totaling $2,999 and under • $299 flat rate shipping fee for eligible items totaling $3,000 and above Zip codes more than 100 miles of one of our shipping hubs: REFUND POLICY To receive a full refund, all merchandise must be returned within 30 days of purchase in the original packaging and original condition, with all installation hardware and receipt included. If you don’t have the receipt, we cannot process your return. Shipping and handling fees are not refundable, however we will provide return shipping labels for defective product or shipping errors. ORDERING INFORMATION TRADE Zip codes within 100 miles of one of our shipping hubs: PRICE POLICY & SALES TAX All prices in this catalog are guaranteed through February 22, 2021, with the exception of limited-time offers and promotions, for catalog and website orders. For details on sales tax, visit rejuvenation.com. WAYS TO RETURN You can return most non-furniture items at your local Rejuvenation store, where our knowledgeable sales associates will be able to answer any and all questions. For online orders or furniture items, contact customer service at 888-401-1900 or email [email protected]. Collaborating with trade and contract customers is at the heart of what we do. We’re proud to offer exclusive trade pricing and services for residential interior designers, architects, contractors, and home stagers. UNLIMITED FLAT RATE DELIVERY Some of our large items ship via flat rate delivery. See table below for rates depending on location and order size. For a map and more details, visit rejuvenation.com. NON-RETURNABLE ITEMS • Custom items, including lighting and furniture • Final sale items (with prices ending in $.97) • Items damaged through normal wear and tear • Items shipped directly from vendor • Antiques & Vintage items Please inspect your products immediately upon delivery to notify us of any damaged, incomplete, or inaccurate shipments, and we’ll fix the issue or offer a full refund. SHIPPING, PROCESSING & DELIVERY Delivery service is available in the contiguous 48 states only; products that ship free are subject to change at any time. Delivery method details will be indicated online on product information pages. Please allow an additional 2–10 days for shipping time, depending on your distance from our factory or distribution centers. Contact us or look online for Canadian shipping options and rates. WHITE GLOVE DELIVERY Most furniture items will be delivered by White Glove Delivery and arrive within 4-6 weeks. We’ll call in advance to schedule a delivery time, bring the item into the room indicated, unpack and inspect it, assemble it if necessary, and dispose of all packaging material. Some freight items, such as tubs and entry doors, among others, arrive via truck or Curbside Delivery, and for those items installation and assembly are not provided. THE REJUVENATION GUARANTEE What our warranty does not cover: • Vintage, antique, restored, or salvage goods, which are sold as is. • Consumable goods, such as (but not limited to) light bulbs, candles, paint strippers, finish restorers, etc. • Damage to light fixtures or shades caused by the improper use of light bulbs. • Changes in the look of Unlacquered Brass, Brushed Nickel, and Polished Nickel finishes. • Damage to finishes caused by improper cleaning, maintenance, or exposure to corrosive elements. • Normal wear and tear or weather-related damage. • Incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this may not apply to you. • Cost of removal and reinstallation. If you have a product that falls within the warranty terms outlined here, please contact us by email at [email protected], or: MAIL: Warranty Services Rejuvenation Inc. 2550 NW Nicolai St. Portland, OR 97210 15 OFF* $ PHONE: 888.401.1900 FAX: 800.526.7329 RETAIL STORES: Find stores at rejuvenation.com We will discuss the nature of the problem with you and determine the best course of action. If we ask you to return the product to us for inspection, we will contact you within ten (10) working days of receiving the product with an evaluation of your claim and our intended remedy. How does state law apply? This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. * Other coverage: If a Rejuvenation Inc. vendor provides warranty coverage beyond that stated here, Rejuvenation Inc. will facilitate warranty service under the vendor’s terms and conditions. Privacy Policy: To review our privacy policy, visit rejuvenation.com/privacypolicy, or to manage your catalog subscription, call 888.401.1900. Our mailing list may be made available to carefully screened companies. If you do not want your name and mailing address shared, call 888.401.1900. Rejuvenation is committed to respecting your privacy. Made in a Fair Trade Certified™ factory where workers receive premiums to invest in their communities. YOUR PURC HAS E O F $75 OR M O RE We’ve partnered with the trusted paint experts at Sherwin-Williams to create seasonal palettes that coordinate with our lighting and hardware. *Find our seasonal palette and get full details on this offer at rejuvenation.com/colors.
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