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General Countertop Information How Is A Sink Or Appliance Cutout Determined? During the manufacturing process, sink or appliance cutouts and anything under 24" is considered scrap. These would not be provided as they are a bi-product and contain additional tooling cuts to ensure top quality on all cuts on your countertop. The sink or appliance cutout is created by the sink or appliance vendor and is not something that CustomCraft Countertops® determines. When creating the sink or appliance cutout there is no remnant. CustomCraft Countertops® highly recommends that a template be ordered for all sinks/appliances that are not purchased from Camas’. Is Templating Necessary? We recommend a template for all countertop orders. This is a process by which we will render a computerized template, print it full size and return it to you. You will then verify the template by laying it on your existing tops or cabinet run. If everything is correct you can approve your template on our website at midwestmanufacturing.com using the template approved tab or you can sign the approval letter sent with the template and mail it back to CustomCraft Countertops®. Once your template has been approved it will be placed into production and manufactured based on the specifications of your template. If corrections are needed, they should be noted on the template with changes and brought to the store where your order was placed. Please ask a Care: Team Member for assistance. Quartz General Quartz Information Quartz is made from pure, natural quartz. Variations in Quartz color, shape, shade, pattern, and size are unique traits of Quartz. Some Quartz colors may be more consistent than granite however color variance is an inherent trait expected in Quartz. In addition, small white blotches or random distribution of particles are an inherent part of the overall design and composition and are not considered to be defects under the size of a quarter. - The thickness of quartz slabs is 2cm (.79") material used for backsplash and 3cm (1.18") material for countertop with an allowable variance of +/-2mm (.07"). - Quartz is made of 93% quartz and 7% binders, due to the high volume of natural stone used to manufacture the Quartz there can be some slight pitting that occurs — Imm to 2mm in width and 1mm deep (about the size of a pinhead). This is an inherent characteristic of Quartz and in no way effects the performance of the material. - Back splashes are cut from different slabs than countertops or vanities. Due to this, colors will be close but due to natural characteristics might not be an exact match. Care And Maintenance Regular cleaning of Quartz countertops can be done using only a damp cloth and a mild household detergent. For best results, clean all spills as soon as possible. For tougher spots, use mild non-abrasive cleaners. Do NOT use Bleach. Preventing Damages While Quartz is designed to withstand heat better than most countertop materials on the market it can be damaged by extreme temperature changes, whether sudden or prolonged. Always use a trivet or hot pad when placing hot items on your countertop surface. These items include, but are not limited to, pots, pans, or crock-pots. - Never expose countertop surface to harsh chemicals, such as oven cleaners, drain cleaners, paint removers, acids, etc. - Avoid cutting directly on Quartz countertops, always use a cutting board. Quartz Limited Lifetime Warranty Product Subject To This Limited Warranty This Limited Warranty applies only to CustomCraft Countertops® Quartz (the “Product”) sold by Midwest Manufacturing, a division of Menard, Inc., (the “Company’). Who Is Entitled To This Limited Warranty The company grants this Limited Warranty solely in favor of the original purchaser of the Product (the “Original Purchaser"), but to no other person or entity whatsoever. No person or entity, other than the Original Purchaser, shall have any right to assert any claim under this Limited Warranty, or otherwise, in connection with the Product. This Limited Warranty is personal to the Original Purchaser and may not be transferred by the Original Purchaser to any other person or entity, by contract, operation of law, transfer of the property into which the Product are installed, or otherwise. Length Of This Limited Warranty This Limited Warranty shall begin on the date of purchase of the Product and shall continue for a period of Lifetime (such period of time, the “Warranty Period”), after which this Limited Warranty shall expire and have no further force or effect. What Is Warranted Subject to the conditions and limitations set forth in this Limited Warranty, the Company warrants to the Original Purchaser that during the Warranty Period the Product will be free from manufacturing and design defects when used under normal conditions and maintained properly. However, the Company shall not be liable under this Limited Warranty for any of the following: A. Defects in or failure of the product caused by accidents, physical abuse or misuse of the products. B. Defects in or failure of the product caused by installation of the product not in strict adherence with the written instructions of the company. C. Defects in or failure of the product caused by improper care or maintenance of the products. D. Breakage of the product that is not due to a defect in the manufacture of the products. —. Any damage to the product caused by impact of foreign objects, earthquake, or other acts of God or by fire, explosion or other casualty. F. Defects in, failure of, or damage to the product caused by materials adjacent to the product. G. Any damage due to or resulting from heat. Damage to the product caused by alteration after completion of its installation by anyone who is not authorized by the company in writing, whether such alteration be by structural additions, changes, replacements or by equipment installation. = |, Changes in the product due to gloss reduction, scratching, staining or alkaline etching of the finish over time due to use, cleaning practices or water conditions, all of which are not manufacturing defects but are indicative of normal wear and tear. THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY. IN NO EVENT SHALL THE COMPANY BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, ANY DAMAGE TO THE PROPERTY IN WHICH A PRODUCT IS INSTALLED, ITS CONTENTS OR ANY PERSON THEREIN. NO FIELD REPRESENTATIVE, DISTRIBUTOR OR DEALER OF THE COMPANY IS AUTHORIZED TO MAKE ANY CHANGE OR MODIFICATION TO THIS LIMITED WARRANTY. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. The invalidity, illegality or unenforceability of any one or more provisions of this Limited Warranty shall in no way affect or impair the validity, legality or enforceability of the remaining provisions, which shall remain in full force and effect. What The Company Will Do In the event that the Product fails to comply with this Limited Warranty, the Company shall replace the defective Product with a product of like kind and quality (the “Replacement Product”). THE EXPENSE OF LABOR, INSTALLATION, DELIVERY OR REMOVAL IS NOT
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